Shop Help & FAQsubeaut
Below are a number of popular questions and answered for you.
Do you have a shop that I can visit or are you online only?
We are a manufacturer with an online shop. We have distributors around Australia and a number of International Distributors throughout USA, Europe, and UK as well a distributor in Canada, New Zealand, China, and Taiwan. See our Distributor List for a full listing of distributors worldwide.
We are a working factory and as such are not open for general drop in visits from the public.
I can’t log in to the website
You do not need an account to make a purchase online with us for the first time. When you make your first purchase on the website, an account is automatically created with the username being the email address you used on that order and an automatically-generated password that will be emailed to you for future use. You can use these details to login, your order history and address details are saved to make it quicker/easier to check out in the future.
I’ve forgotten my password
If you attempt to enter your password three times, your account is automatically locked as a safety precaution. Clicking on the Reset Password button will unlock the account and send a new password to the email address you have entered. If you do not receive this email then it means that no account is registered under the entered email address. In this situation we recommend proceeding as a new customer through the checkout to complete your order.
I need to change my email address
You can do this by logging in to your Account and then click on the Edit Profile button. in this section you can change your email address and password plus update other personal information make sure you click on the Update Profile button before you leave this section.
It won’t accept my gift voucher
At this time we do not have Gift Vouchers or handle them online. If you have received one as a prize we recommend placing your order over the phone (03 5248 3030) and provide the gift voucher code to be used for the purchase.
The cart will not accept my suburb/postcode
Please ensure that you have selected Australia (if you are from Australia) as the country to ship to. Once you have done this, go to the suburb field and start typing your suburb in. A dropdown box will appear and you will be able to choose your suburb/state/postcode combination. This will prefill the remaining two fields for your address. This information is provided by Australia Post and is automatically updated continuously.
What if I say no to insurance?
Insurance covers any issues of loss and/or damage once your order leaves our facilities. It is calculated as 2% of the value of goods. We HIGHLY recommend that you insure your shipment. If you choose not to insure your shipment then you will be responsible for making any claim against the freight companies we use for any issues with your shipment and U-Beaut Polishes cannot be held liable. For a relatively small cost compared to the cover gained, it is very highly recommended.
The product I want is out of stock - how can I order it?
If a product is out of stock, you can either email us and we will advise you once its available to order, or you can call us (03 5248 3030) and we can process the order and payment and ship it as soon as the item arrives back in stock.
I got to the end of the order and it wouldn’t let me finalise at the checkout
You should always be taken to an order confirmation page when completing the checkout process with an email confirming the order shortly thereafter (allow up to five minutes to receive). If you are unsure the order was successfully placed or find that there is an issue with it, please contact us immediately via email or phone (03 5248 3030) and we will do our best to resolve the issue quickly.
I need my order urgently
All website orders are processed in the chronological order received. If you need the order dispatched urgently, please call us and place the order over the phone (03 5248 3030) and advise us that it is urgent.
What payment methods do you accept?
We accept Mastercard and Visa credit cards over the phone and on the website.
We also accept direct deposits and EFT. Goods will be released once cleared funds reach our accounts for either of these methods.
No refunds will be offered for change of mind. However if you change your mind before your order has been processed and sent we can refund your transaction.
If you are having an issue with your product, please contact us and we will gladly help you figure it out!
If your item is faulty or not as described, the item and its postage will be refunded in full.
Unopened products can be returned for exchange within 60 days of purchase. Item must be unopened, in original packaging. Postage will be at the customers expense.